30-Day Return Window

You may return a product to us within 30 days of the order date, wherever you live in the world. To be accepted, the item must have all original manufacturer tags and labels attached and be returned in the original packaging. When these conditions are met, we will exchange your goods or issue a full refund for the item(s) purchased.

Failure to comply with this policy may result in 10% being deducted from any refund processed after a return.

Return Postage

If you request an exchange, you will need to pay for the return postage. The only exception is if there was a mistake with the order on our part when it was first sent — in that case, we will cover the return shipping.

Exceptions: Personalised Items

Personalised items cannot be returned. This includes garments printed or embroidered with a custom name, number, initials, patch or other personal detail selected or typed in by the customer. Personalised items are final sale and may not be returned under any circumstances unless they are faulty or incorrectly made by us.

If a personalised item is accepted as a return at our discretion (for example, due to a production error), the following applies:

• If you require an exchange for another item, a re-printing or re-embroidery charge may be incurred alongside the return shipping cost for the new item.
• If you require a refund, the cost of the item will be refunded minus the initial printing or embroidery costs.

How to Return a Product

Please make sure that, for clothing, all tags are intact and the correct manufacturer packaging is included with the product. Also enclose a small note letting us know whether you require a refund or an exchange.

If there is a fault with your product, it must be returned to us within 5 working days with all inner and outer packaging and tags. If you are outside the UK, please make sure faulty products are returned within 10 working days.

Customers outside the EEC must write "UK Return" on the green export sticker supplied by their Post Office when sending an order back. If this is not written on the export sticker, customs may impose a tax charge on the parcel; the parcel may then be refused and returned to the sender.

Refunds

Once your returned item is received and inspected, refunds are processed within 3–5 business days. Refunds are issued to the original payment method used for the purchase.